eka
Customer satisfaction planning and operation dept Toyota Astra Motor Indonesia / Officersingapore
eka
Customer satisfaction planning and operation dept Toyota Astra Motor Indonesia / Officer
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Customer satisfaction planning and operation dept Toyota Astra Motor Indonesia5年間
Officer現在
- 現在
Develop integrated system to grasp and gather voice of customer Toyota Indonesia, Develop tools to measure customer satisfaction Toyota Indonesia (E.g. NPS Survey & Voice of customer Survey), To teach customer relation PIC Toyota Indonesia dealer
Northampton University UK-Singapore
Master of business administration
- Online Chat
Create Online chat platform for Toyota Indonesia customer
Cust Relation Dept Toyota Motor Asia Pacific Singapore2年間
Senior Specialist
-
Manage and Enhance Asia Pacific (A/P) Distributor and Dealer Customer Relation Operation and Process especially for Toyota Indonesia and Toyota India market (Business to Business process). Establish KPI, Tools, Incentive, and Motivation for Voice of Customer utilization P
Customer Relation Dept Toyota Astra Motor Indonesia4年間
Officer
-
Manage and supervise Toyota Indonesia Call Center operation and manpower, Collaborate with Marketing to develop Leads activity as Toyota marketing program, Develop Leads enhancement by using APPS, develop communication channel for Toyota Indonesia customer through Online Chat which include KPI, standardization, and monitoring scheme, deve
Vale Indonesia8ヶ月
Co-Ops
-
Manage & Recruit CO-OPS, Planning and arrange employee training team building, develop and create rebranding video from PT INCO (International Nickel Company) to PT VALE, arrange and manage employee global survey.
Parahyangan Catholic University
Bachelor
実績
受賞と資格
言語
- 英語 - ビジネス会話レベル
- インドネシア語 - ネイティブレベル